The City of Leicester College
I am the examinations and cover officer at The City of Leicester College. I have worked with Amanda through my role as cover officer for approximately a year and the support that she gives in ensuring that the customer is truly looked after is immense.
After speaking to Amanda for the first time about our supply needs as a college, she was dedicated in ensuring that our needs were met and on many an occasion surpassed, which was something that I did not feel was on offer with her predecessor. She listens to the client to gain an insight into what their particular needs are, confirms their requirements and then delivers on them time and time again. She keeps in touch on a weekly basis to ensure that the teachers / cover supervisors that she has sent in are performing as we would wish.
Amanda respects the fact that not every cover officer wants or needs to be bombarded with calls first thing in the morning and tailors her communication to suit a particular school, which is very important to me in my role.